Conditions of Use

Terms & Conditions of Sale

Terms of Sale

(1) Introduction

Please read these terms of sale carefully.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

(2) Interpretation

In these terms of sale, "we" means Package Pets (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products (and "your" will be construed accordingly).

(3) Order Process

The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: "(i) you must add any of the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) you will be transferred to the PayPal or Sage Pay website, and PayPal or Sage Pay will handle your payment; (iii) once we have checked whether we are able to fulfill your order, (at which point your order will become a binding contract) or we will confirm by email that we are unable to fulfill your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print, and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors, it is your responsibility to ensure that correct goods for your purpose are ordered. You must inform us within 72 hours of the order of any error or variation required. As we shall not be responsible for any errors or costs incurred.

(4) The Products

The products are as shown on the website for Package Pets (

(5) Price and Payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product by PayPal

In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product or as quoted

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full, in cleared funds.

The prices on the website include all value added taxes (where applicable)

Payment for all products can be made by any method shown on our website at the time you place your order OR if payment is made by cheque, 5 working days must be allowed for clearance prior to the goods being dispatched.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

(6) Your Warranties

You warrant to us that:

  1. you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
  2. the information provided in your order is accurate and complete;
  3. you will be able to accept delivery of the products;

(7a) Delivery Policy

Your order will be delivered to the address given at the time of purchase. The prices given on our website are for delivery to UK Mainland addresses, and some parts of Scotland, Northern & Southern Ireland, Channel Islands, Isle of Man, and Isle of Wight may incur additional charges. You are therefore advised to ring 0800 028 3880 for further assistance.

If the delivery cannot be made to your address, we will inform you as soon as possible, and refund or re-credit you for any sums that have been paid by you or debited from your credit card for delivery. If residents are not present at the time of delivery, the couriers will either notify you of an alternative delivery date or arrange collection of the goods. You will be liable to pay any additional costs and expenses that a re-delivery could incur which can be very costly.

We will use reasonable endeavors to deliver products within 7 days of the date of our order confirmation. However, if you have not received your goods within the time stated then please contact us on with your address and postcode details and we will put a track on your order.

We do however guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 14 days of receiving the receipt of payment and the date of our order confirmation.

Please note it is important that you check the condition of your goods upon delivery before for them. If the item appears damaged you have the right to refuse the item please note this on the documentation notepad with the courier.

If you sign for a “Clean Delivery” any insurance claims against the courier for damage in transit will be void and we will therefore be unable to replace the product(s) without charge. If it is not appropriate to check the goods on receipt then sign the delivery documentation as item unchecked.

If you request the goods to be left without a signature then you as the customer must take full responsibility for any damages, loss, or theft of goods. refuses to sell to customers in the following sanctioned countries:

  • Belarus
  • Burma/Myanmar,
  • Democratic Republic of Congo
  • Eritrea
  • Federal Republic of Yugoslavia & Serbia
  • Iran(Nuclear Proliferation)
  • Iraq
  • Ivory Coast /Cote D Ivoire
  • Lebanon and Syria
  • Liberia
  • North Korea (Democratic People's Republic of Korea)
  • Republic of Guinea
  • Somalia
  • Sudan
  • Zimbabwe
  • Cuba
  • Balkans
  • libyan arab jamahiriya

If you purchase from any of these countries, will refund you.

(7b) Returning Damaged Goods

Any damages should be reported to us within 3 days of receipt of item. We will arrange for any damage parts to be replaced or organize a collection of the damaged goods at our discretion.

(8) Risk and Ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

  1. delivery of the products; and
  2. receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9) "Cooling off" Period

You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products

If you cancel a contract on this basis, you must inform us by e-mail and return the unused products to us immediately, in the same condition in which you received them. Products returned by you in accordance with this Section will be refunded in full (minus the original delivery charge and any collection charges that may have been incurred). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) Statutory Rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

(11) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(12) Limitations of Liability

Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

Subject to this, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).

(13)Data Protection

We will take all reasonable precautions to ensure that customer details are kept secure and private, but unless we are negligent, we will not be liable for unauthorized access to information given by you.

We will only use the information provided at the time of purchase for the processing and delivery of the order, unless you agree otherwise.

From time to time we may contact customers about products and offers that may be of interest to you, but if you do not wish to be notified please let us know.

You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at our email address, or verbal notice by calling us using the number provided.

(14) General Terms

Images of products on our website are for illustrative purposes; actual products may differ from such images.

We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorized access to information given by you.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time to time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time - providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 12 these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

(15) About us

Our full name is Package Pets.

Our email address is

[Our VAT number is 946641303.]