Shipping & Returns

Delivery Policy

Free Delivery*

We currently offer FREE Standard Delivery on all items over the price of £29.00. This offer applies to Standard Delivery to one UK mainland address. The offer excludes items delivered to a non-UK mainland address, and any non-standard delivery services. Please note that while we offer FREE Standard Delivery on all items over £29.00, orders exceeding 31kg, including any orders from areas in the table below may incur additional charges (as stated in the table). Please also note that delivery may take slightly longer to non-UK mainland addresses. Please contact us at the time of purchase for a quote before proceeding to buy if you are unsure.

Obscure Address / Leaving parcels with neighbors

If your home is hard to find or you would like to leave your parcel with a neighbour, please e-mail us at info@packagepets.com before the dispatch date and we will leave a note for the couriers. In this circumstance it is best to provide us with as much information as possible. Please note that once a package has been signed for, its safety is no longer our responsibility.

Missed Delivery

If you miss your delivery a card will be posted through your door informing you to contact the depot to rearrange a second delivery, at a time that best suits you. It is also possible to collect your parcel from the depot if this suits you better. You can also track parcels and rearrange delivery by downloading the NEW Interlink Express App for Smart Phones. Please note that the depot will only hold a parcel for a week and then it gets sent back to us, so it is best to contact them or us as soon as possible. If you haven't received a card or a parcel after 2 working days please e-mail us at info@packagepets.com or contact us on our helpline: (0800 028 3880) so that we can attempt to resolve the problem. Please also note that, if in the unfortunate case that a parcel is returned to us, we will only be able to refund the cost of the item, not the original postage charge, and additional charges may be incurred.

Delivery Dates

All packages are dispatched whenever possible and are sent using a Next Day delivery service to UK Mainland, all other areas (highlighted by our courier) may incur additional charges. Items bought on Friday will usually arrive by the following Monday as our courier doesn't deliver on weekends, and if you purchase an item at the weekend it will be dispatched on the following Monday. Items purchased during the week must be processed before 2pm if you want a guarantee that it will be sent out on the same day, and if you purchase your item after midday it will be sent out on the next dispatch date. We aim to deliver items within 4-5 working days, but could take longer for non-UK mainland addresses.

Returning a Parcel

Deliveries made by our courier are at a discounted rate and should you wish for us to re-send your parcel it will be done at the true cost to us.We do not charge extra postage costs and no profit is made from postage charges.
We cannot be held responsible for the wrong order, or non-delivery of items, resulting from incorrect information or addresses being provided. You may be responsible for the cost of delivery and the return of the goods in these circumstances.

Non-UK Mainland and International Customers

We have a list (Terms and Conditions - Section (7a) of this website) of countries which we do not sell to. However, if your country is not in the list and you live at a non-UK Mainland address, please provide the relevant information and we will provide you with a quote for postage costs. You can contact us before purchasing any of our products at the following e-mail address: info@packagepets.com and we will look into the possible options available and any opportunities of doing business with you.

Unforeseen Circumstances

Whilst every effort is made to meet customer expectations, there are times when cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour, Dispute, Fire, Flood, Drought, Weather, Shipping Delays, or any other causes beyond our control and for which we cannot be held responsible.

Postage Prices

*Scottish Highlands & Islands post codes include AB 30-38, AB 44-56, FK 17-99, G 83, IV 1-28, IV 30-56, IB 63, KA 27-28, KW 1-17, PA 12-49, PA 60-78, PH 18-26, PH 30, PH 42-44, HS 1-9, ZE 1-3.

Area/Postcodes

Max. Weight (kg)

Cost (excl. VAT)

Extra Cost (Per kg)

Scottish Islands*

10kg

£16.00

£0.80

Scottish Highlands*

10kg

£14.00

£0.65

Parcel (Next Day)

1-20kg

£5.00

£0.20

Freight (Next Day)

31kg +

£24.60

£0.50

N. Ireland (Next Day)

10kg

£21.00

£1.35

N. Ireland (2 Day)

10kg

£16.00

£0.80

Southern Ireland

31kg

£15.00

£0.00

Scilly Isles

10kg

£16.00

£0.80

Isle of Man (2 Day)

10kg

£16.00

£0.80

Channel Isles (Next Day)

10kg

£21.00

£1.35

Channel Isles (2 Day)

10kg

£16.00

£0.80

Isle of Wight

10kg

£14.00

£0.65

Zone 1 UK-Europe

31kg

£15.00

£0.00

Zone 2 UK-Europe

31kg

£17.00

£0.00

Zone 2 Switzerland

31kg

£42.00

£0.00

Zone 3 UK-Europe

31kg

£20.00

£0.00

Zone 4 UK-Europe

31kg

£35.00

£0.00

Zone 5 Norway

5kg

£66.00

£3.40

Zone 5 EU

5kg

£41.00

£3.40

Zone 5 Non EU

5kg

£66.00

£3.40

Zone 6 Non EU

5kg

£47.30

£3.40

Zone 7 Non EU

5kg

£67.55

£6.15

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